Dear Customer,
Our engineering teams have completed all critical core work on our network and continue to work tirelessly to restore services across all affected areas. The majority of services are now back online and operating as per usual. Please note that our teams are now diagnosing services on a case-by-case basis for customers services that are still affected by the initial outage. We ask that if your service has been restored but are experiencing intermittent connectivity or latency, please ensure that you log this with our support teams and provide as much information as possible so our teams can investigate further. We understand the disruption this outage has caused and sincerely apologise for the inconvenience. Cybersmart prides itself on its resilient network and this outage will assist us in focusing on building an even more robust and state of the art solution, for you our valued customers. The Cybersmart team would like to thank you all for your continued support and understanding. We are more committed than ever to delivering you our world class service..
Regards
Cybersmart
Thursday, May 15, 2025
