Migrating from pop3/imap.cybersmart.co.za to mailer.cybersmart.co.za

Migrating from pop3/imap.cybersmart.co.za to mailer.cybersmart.co.za

Please check that emails have been downloaded in the email program.

Once that has been done, can the emails then be redirected from old server to the new mailer server.

Webmail can then be accessible using the link below on the new server and no longer via the Cybersmart website.


You then just need to change the incoming mail setting of  the email program to:


*DO NOT use mailer.cybersmart.co.za for outgoing SMTP server*

This should remain as what is being used

Always send a test email and log into bot email accounts to see where the email is being delivered to.

If email is deliver to the old server, this means it has not been updated to point to the new mailer server yet

How to check if client is on new server:

  1. Navigate to: https://mailer.cybersmart.co.za:2083/login
  2. Select cybersmart.co.za and go to Email Accounts

    3. Find account using email function

      4. Check mail

      5. Navigate to track delivery

      6. Run report and show all

       7. If no emails show on the list then emails are not being pointed to the mailer server.
          Check the Migration ticket to see if the email has been added to the list and has been routed.
           teamleader with assisting you in getting it migrated after assisting client with correct settings and procedures mentioned in the beginning


       8. If there are emails there then mail is being delivered to mailer.cybersmart.co.za and ensure settings are correct on customers device

  • cybersmart mail, cybersmart email, mail migration
  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

Email Settings

Use the following settings in your email client.   Incoming Mail (IMAP) Server:...

How to setup an email account in Outlook 2013 / 2016

For POP3 Settings: Open Outlook 2016. If you see a Welcome screen, select Next > Yes....

How to setup an email account on Apple Mail

Launch Apple Mail. Select File and click Add Account. Enter your name, email address and...

Setup your email account on a Android device

You may want to setup your email account on your phone or other mobile device. Tap the email...

Setup your email account on your iPhone

From the Home screen, choose Settings. Next, tap Mail, Contacts, Calendars. In the Accounts...